When clients select EatecNetX, the enterprise foodservice management solution from Eatec Corporation, they have also selected a company that will provide them with service excellence. Eatec Professional Services provides clients with unparalleled consulting and implementation expertise. Each consultant on the Eatec Professional Services team has extensive technical knowledge, project management skills and the ability to successfully implement EatecNetX, as well as train a company's employees on using the system in their day-to-day operations. In addition, all consultants have background experience in the food and beverage industry enabling them to better understand a client's particular business needs.

Working With You
You can rely on Eatec Professional Services every step of the way from project planning, to system rollout, to training and ongoing support needs. As a new client, you will have an assigned Eatec Professional Services Consultant working closely with you who will manage the project every step of the way. They will meet with you for an on-site consulting session to discuss your business requirements and operational procedures. After an initial business audit and review process, they will develop a customized implementation project plan tailored to meet your company's specific needs. Regular project reviews will ensure that your implementation is a smooth and successful one. Your dedicated Eatec Professional Services Consultant will provide your company with guidance and training and help you maximize the return on your Eatec investment. Customized web-based project planning tools will make it easy for you to track the current status of your project and phase activities.

Eatec Support
Eatec Support combines web support services with Eatec help-desk services to meet your support needs whenever and wherever you need it. You will receive ongoing care and attention from the Eatec Support team, who answer calls and e-mails directly, responding to all of your technical questions with their professional expertise. Eatec's Knowledge Base is a client support web site accessible 24 hours a day, seven days a week for on-line support and resources. Clients have immediate information about Eatec technical documentation, manuals, links to technical partner information and frequently asked questions. You can search for technical information by product, module, function or database. The interactive Knowledge Base site gives you the ability to request product and report enhancements, download version updates and software patches, and report business issues. Eatec Support is available to all Eatec clients with an annual maintenance subscription.

To receive more information on our products please email us at sales@eatec.com
or call 510-594-9011 ext #2 to speak with a representative in your area